Frequently Asked Questions
Q. How do I contact Orascoptic?
A. Below you will find a list ways to contact Orascoptic.
- Orascoptic 6650 Ronald Reagan Ave. Madison, WI 53704
- Phone 800.369.3698
- Customer Care - Option 1
- Technical Support - Option 2
- Schedule an Appointment - Option 1
- Check Status of an Order - Option 3
- Phone 800.369.3698
- Government Inquiries
- International Inquires
Q. Is there a list of trade shows you will be attending?
Q. Is there a list of the loupes and lights that you sell on your website?
Q. Do you offer a refurbishing service and how much does it cost?
A. Yes, visit our Loupe Refurbishment section for additional information.
Q. What is Orascoptic’s warranty on loupes, headlights, and chairs?
A. Visit our Warranty page for additional information or contact Customer Care.
Q. Do you have a buyback program?
A. At this point in time we are unable to buyback any used medical device.
Q. Can I order accessories online?
A. Yes, a number accessories and products are available for purchase through our Online Store. If you do not see what you are looking for, contact Customer Care at 800.369.3698 or by email at CustomerCare@orascoptic.com.
Q. Do you have a product catalog?
A. Yes, we have product catalogs available by region. These catalogs are also available under the literature section of each product page.
- US Product Catalog (2MB)
- UK Product Catalog (2MB)
- AU Product Catalog (2MB)
- French Canadian Catalog (2MB)
Q. Where can I find information about the XV1?
A. Visit our XV1 Loupe + Light section for additional information.
Q. Can I take the composite filter of off my headlight?
A. Yes, the composite filter can be removed.
Q. I did not get an owner’s manual with my XV1™, can you tell me where to find one?
A. The owner’s manual for your XV1 is on the flash drive in your loupe case. An electronic version is also available under our User Manual section.
Q. I need instructions on how to replace my Legend or RDH Elite temple arm, where can I get a new one?
A. Download instructions here.
Purchasing and Payment
Q. Can I schedule an appointment online?
A. Yes, visit our Contact Us page to Find Your Rep or Distributor.
Q. I am from a military base or government facility, who can I contact to about loupes?
A. Visit our Government Sales section for more information.
Q. Do I need a current Rx to order a new pair of loupes?
A. Yes, we will need a current (less than 2 years old) Rx to place the order.
Q. Do you offer student pricing?
Q. Do you offer payment plans?
Q. It looks there is a balance on my invoice, has it been paid?
A. Payment needs to be received before the product is shipped, no balance will remain. For additional questions, contact Customer Care.
Q. Do you have a trial period, if so how long is it?
A. We do offer a 45 day trial period for your new light and/or loupe.
Q. Will I receive a prepaid shipping label to send my loupes back in trial?
A. If you receive a prepaid label depends on the following...
- If your loupe is in trial, we will send you a prepaid shipping label from UPS to cover the cost of shipping.
- If you are sending your loupes back for a refund, you are responsible for the shipping costs.
- If your loupes are out of trial, you are responsible for shipping costs.
Q. If I send my new loupe in for a rework does my trial period start all over?
A. Yes, once you receive your loupes back a new 45 day trial period begins.
Repair and Reworks
Q. How long do loupe and headlight repairs take?
A. Repair times depend on the type of repair needed. Please contact Customer Care for current repair times.
Q. How do I send my loupes back for a rework or repair?
A. The following gives you the necessary steps to return your loupe for a repair or rework...
- Contact Customer Care or Tech Support and have the following item in-hand:
- Customer Number
- The representative will provide an RMA number and shipping label. Please note: If your rework/repair is still in the trial period we will email you a prepaid shipping label. If the product is out of the trial period, we give you the shipping instructions while setting up your RMA number.
Q. Can I replace my own temple arm?
A. Yes, visit our "How To" section for an instruction video or visit your local optical store.