Payment needs to be received before the product is shipped, no balance will remain. For additional questions, contact Customer Care.
We do offer a 45 day trial period for your new light and/or loupe.
If you receive a prepaid label depends on the following...
If your loupe is in trial, we will send you a prepaid shipping label from UPS to cover the cost of shipping.
If you are sending your loupes back for a refund, you are responsible for the shipping costs.
If your loupes are out of trial, you are responsible for shipping costs.
Yes, once you receive your loupes back a new 45 day trial period begins.
Repair and Reworks
Repair times depend on the type of repair needed. Please contact Customer Care for current repair times.
The following gives you the necessary steps to return your loupe for a repair or rework...
Contact Customer Care or Tech Support and have the following item in-hand:
The representative will provide an RMA number and shipping label. Please note: If your rework/repair is still in the trial period we will email you a prepaid shipping label. If the product is out of the trial period, we give you the shipping instructions while setting up your RMA number.
Yes, visit our "How To" section for an instruction video or visit your local optical store.