Frequently Asked Questions

Visit our  Events section for more information. 

If you do not see your event on this list, please contact Orascoptic Customer Care at 800.369.3698.

Yes, visit our Loupe Refurbishment section for additional information.  

At this point in time we are unable to buyback any used medical device. 

Yes, we have product catalogs available by region. These catalogs are also available under the literature section of each product page. 

• US Product Catalog (2MB)
• UK Product Catalog (2MB)
• ES Product Catalog (2MB)
• PT Product Catalog (2MB)
• SE Product Catalog (2MB)
• AU Product Catalog (2MB)
• French Canadian Catalog (2MB)

Yes, the composite filter can be removed. 

Visit our Government Sales section for more information.  

Yes, please visit our student page for more information.

Payment needs to be received before the product is shipped, no balance will remain. For additional questions, contact Customer Care.

If you receive a prepaid label depends on the following...

• If your loupe is in trial, we will send you a prepaid shipping label from UPS to cover the cost of shipping.
• If you are sending your loupes back for a refund, you are responsible for the shipping costs.
• If your loupes are out of trial, you are responsible for shipping costs. 

The following gives you the necessary steps to return your loupe for a repair or rework...

• Contact Customer Care or Tech Support and have the following item in-hand:
  • Customer Number
• The representative will provide an RMA number and shipping label. Please note: If your rework/repair is still in the trial period we will email you a prepaid shipping label. If the product is out of the trial period, we give you the shipping instructions while setting up your RMA number.