This limited manufacturer warranty from Metrex Research, LLC applies for all countries to the extent that no other warranty exists at that location. Metrex Research, LLC provides the following warranties (limited by the time period specified, if any) on the components and features of its Orascoptic loupe (the “Product”):
- LIMITED LIFETIME WARRANTY on all telescopes
- 3-YEAR LIMITED WARRANTY on EyeZoom and EyeZoom Mini telescopes
- 3-YEAR LIMITED WARRANTY on frames (excluding XV1), headbands, carrier lenses, flip-up hinges, OmniOptic™ anchors, and adhesives.
- 2-YEAR LIMITED WARRANTY on the XV1 frame, headlight, and electrical components
- 1-YEAR LIMITED WARRANTY on accessory items and XV1 batteries
Under these warranties, Metrex Research, LLC warrants that all product parts, when new, and for the time period specified, will be free of defects in material and workmanship, and perform in accordance with manufacturer’s specifications, when subject to normal use and service from Metrex Research, LLC or its authorized agent for the time period of the warranty. The warranty period begins on the original date of purchase from Metrex Research, LLC.
Any warranty that is listed above as being “limited” does not cover breakage or failure due to tampering, misuse, neglect, accidents, improper installation, modification, shipping, normal wear and tear, or to improper maintenance, service or cleaning procedures. These warranties are also void if the Product is not used in accordance with manufacturer’s recommendations or instructions, if serviced by a party other than Metrex Research, LLC or its authorized agent, or if the serial number has been removed or altered in any way.
During the warranty period, defective units (at the sole discretion of Metrex Research, LLC), will be repaired or replaced either by Metrex Research, LLC or by authorized dealer. The client will receive either the repaired unit or a comparable replacement unit from Metrex Research, LLC. There is no extended or renewed warranty period for repaired or replaced parts. Exchanged parts or accessory parts become the property of Metrex Research, LLC. It shall be the purchaser’s responsibility to return the Product, in appropriate packing materials, so as to prevent accidental breakage in transit, and sufficiently cleaned and disinfected, directly to Metrex Research, LLC or one of its authorized agents. Metrex Research, LLC reserves the right, at its sole discretion, to refuse to repair or replace the Product if the Product is deemed to be unsanitary. It will be the responsibility of the purchaser to arrange for the Product to be returned to the purchaser for appropriate cleaning and sanitation, and the purchaser shall be responsible for all shipping charges.
In no event shall Metrex Research, LLC’s liability be greater than the original purchase price of the product, nor shall Metrex Research, LLC be held liable for consequential or special damages, or for transportation, installation, adjustment or other expenses, which may arise in connection with such products or parts. This warranty applies only to purchasers in the United States of America (USA), Canada or to units sold to and by authorized and approved international dealers. These warranties are non-transferable and shall only apply to the original purchaser of the Product, as exclusively contained in Metrex Research, LLC’s records. THESE WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER STATEMENTS, WARRANTIES OR GUARANTEES, EXPRESS OR IMPLIED, BY Metrex Research, LLC OR ITS AUTHORIZED REPRESENTATIVE, INCLUDING WARRANTIES WITH RESPECT TO DESCRIPTION, QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The limits and exclusions contained herein shall apply unless otherwise prohibited by applicable law.